Pure Physio physiotherapy and sports injury specialists

Physiotherapy in Southampton

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FAQ's

Questions Related to Treatments

How does sports massage differ when delivered by a Physiotherapist?

The benefit of receiving sports massage from a Physiotherapist, is that we are experts at assessing, diagnosing and treating injuries. If you would like the reassurance of receiving a sports massage by a highly qualified medical practitioner, who can identify when a niggle is nothing to worry about or when it needs further treatment (and be able to treat it) then Physiotherapist delivered sports massage is for you.

How do I know if I need Physiotherapy or Sports Massage?

Sports massage is a form of treatment that involves systematic deep tissue massage and mobilisation with stretching and joint mobilising techniques. It can be used as a treatment technique for recovery from injury or can be used for general wellbeing purposes such as recovery from sport and exercise, or for relaxation of tension. Sports massage does not usually involve diagnosis of an injury. If you have an injury Physiotherapy is recommended as this involves a detailed assessment, diagnosis and comprehensive treatment planning and delivery, which may include many different treatment techniques. If, you are still unsure whether it is a sports massage or physiotherapy you need, we can discuss this with you, so we are able to deliver exactly what is needed. Our easy to follow pricing structure means you pay the same price for Physiotherapy or Sports Massage, so there will be no unexpected charges if you aren’t quite sure what you need at the time of booking.

What does a Physiotherapy assessment include and will I get treatment at this appointment?

A 60-minute Physiotherapy assessment includes a detailed assessment of your problem, provision of a diagnosis and appropriate treatment plan and treatment as well. We also always include advice, so you go away knowing what you can do to help improve your problem.

A 30-minute Physiotherapy assessment, includes a detailed assessment and provision of a diagnosis along with a recommended treatment plan, but will not include any treatment.

How many sessions will I need?

This varies for everyone depending on the problem. At your initial assessment your physiotherapist will be able to guide you on this. We recognise that some injuries or conditions need regular physiotherapy input either spread over a longer period or as part of an intensive course of treatment. On these occasions we recommend using the buy 6 for the price of 5 treatment package, which is available if paid for in full, in advance of your second appointment.

What should I wear?

You need to be in comfortable clothes for your physiotherapy or sports massage. Your Physiotherapist will need to see the body area requiring treatment, so you may be asked to remove clothing. It is advisable to ensure you wear appropriate under garments such as a sports bra for ladies, and shorts (essential for any leg problems). There are changing rooms at Applemore Health & Leisure if needed. We will always respect your modesty and you are always welcome to bring a chaperone.

How long does each treatment last?

Treatment can be booked for either 60 minutes or 30 minutes. Most treatments are 30 minutes long, but sports massage which involves multiple areas such as back and legs, or supervised exercise rehabilitation in the gym require 60 minutes. We are happy to advise if you are unsure.

Are your Physiotherapists’ HCPC registered?

Yes, all our Physiotherapy team are HCPC registered and have many years of clinical experience between them.

Our registration numbers can be found on the profile page of the website.

How much does it cost?

Please see the prices page of this website

Do you treat children?

We can treat children, but not toddlers or babies. If the child is under 16 we will require a parent or legal guardian to attend and be in the treatment room always. Children cannot be left unsupervised in the clinic at any time. Please call us to book an appointment for a child to ensure you are booked with the appropriate Physiotherapist.

Do you do home visits?

Unfortunately, we do not currently offer home visits.

Do you do acupuncture?

Yes. We can offer acupuncture as part of physiotherapy treatment. If you specifically require acupuncture, please ensure your appointment is booked with Jo Hipkiss.

Do I need to see my GP first?

No. The Physiotherapists at Pure Physio do not require a GP referral to be able to assess and treat you. If we are unable to help, we can refer you to an appropriate medical professional, such as your GP or a Consultant. It is worth noting, some Private Medical Insurance (PMI) companies may require you to see your GP prior to authorising your treatment. If you will be using your PMI, please check with your insurance company if a GP referral is required before making your appointment.

Questions related to booking an appointment

How do I make an appointment?

There are several ways you can make an appointment:

  • Book online direct through this website.
  • Book online via our Facebook page.
  • Telephone us on 023 8184 6867.
  • Text us on 07765001733
  • Email us at office@purephysio.co.uk
  • Fill out the “contact us” form on the website.

We have tried to make booking appointments as easy and quick as possible through the online booking facilities on the website and Facebook. If, however you would prefer to speak directly to us, please call us. If you are unable to get through, please leave a message on our voicemail and we will get back to you as soon as possible.

All bookings will be confirmed by email and a reminder email sent 24 hours before your appointment.

What do I do if I need to cancel or rearrange my appointment?

We politely ask for 24 hours’ notice if you need to cancel your appointment. A charge will be made for unattended appointments or cancellations of less than 24 hours’ notice, unless there is a valid reason. This is 50% of the normal treatment charge. Please also be aware that Insurance companies do not pay cancellation fees, so this charge will fall to you.

What are your opening times?

Appointments are available:
Monday to Thursday 8am to 8pm
Friday 9am to 5pm

Where are you – are you easy to find?

We are located on the ground floor of Applemore Health & Leisure Centre, Claypits Lane, Dibden, Southampton SO45 5TN.

Please report to the Leisure Centre reception on arrival and the receptionist will direct you to our waiting room. Please take a seat in the waiting room and your Physiotherapist will collect you and take you to the treatment room when it is time for your appointment.

Is there parking available?

There is plenty of free parking on site with several disabled parking bays.

Do you have wheelchair access?

Applemore Health & Leisure Centre and the treatment rooms are fully wheelchair accessible and disabled friendly.

Questions related to payment

How and when do I pay?

We take payment at the end of each treatment session. For those who are self-paying, we accept all major debit/credit cards, cash or cheque.

Can I use my Private Medical Insurance?

Yes, we are registered with all the major private medical insurance (PMI) companies. Please ensure you have asked your PMI for an authorisation number for your treatment. If you do not bring an authorisation number to the appointment you may be asked to pay. There may be occasions when you have an excess to pay or may be required to pay for your treatment up front and then claim the treatment costs back from your insurance company. We will provide you with the necessary receipts and paperwork.

 If you have a question that hasn’t been answered here or elsewhere on the website, please give us a call on 023 8184 6867 or drop us an email at office@purephysio.co.uk. We are more than happy to help.

 If you have a question that hasn’t been answered here or elsewhere on the website, please give us a call on 023 8184 6867 or drop us an email at office@purephysio.co.uk. We are more than happy to help.

Contact Pure Physio

Contact us with any queries or questions you may have. For Appointments: 023 8184 6867
Email: office@purephysio.co.uk - or use our contact page

“An easy location to get to even from other side of town with no parking issues. “